Customer Service
1) When will my order ship?
2) How long will it take to receive my order?
3) How discrete is your packaging?
4) How may I know if the sizing is correct?
5) May I return or exchange an item?
6) Payment Options
7) Information Security/Privacy
1) WHEN WILL MY ORDER SHIP? [Back to top]
Availability and shipping/processing information is on each product product page. However, most costumes ship within 1-2 business days and some ship in 3-5 business days. Shoes ship in 1-3 business days. Lingerie and clubwear ship within 1-3 business days.
INTERNATIONAL SHIPPING
Orders are shipping from California, United States. We ship to 98 countries, including Canada, United Kingdom, Australia, France, Germany, Spain, Mexico, Portugal, and others. Please allow 3-5 business days to process international orders.
- Canada: USPS Priority Mail: 6-10 business days* - $19.99 Flat Fee
- Canada: USPS Express Mail: 5 business days* - $29.99 + $3 for each additional item
- All other countries: USPS Priority Mail: 6-10 business days* - $24.99 + $3 for each additional item
- All other countries: USPS Express Mail: 5 business days* - $27.99 + $3 for each additional item
*Shipments are not guaranteed to arrive within the specified time-frame. For guaranteed shipments and rush international deliveries (1-3 day shipments), contact customer service. Please allow 3-5 business days processing time for all international orders.
2) HOW LONG WILL IT TAKE TO RECEIVE MY ORDER? [Back to top]
FREE GROUND SHIPPING on U.S. orders over $75. All other U.S. shipping is $8.95 flat fee.
In addition to processing time listed above, please allow shipping time. Shipping time-table is listed below:
*Shipping time is business days only and does NOT include weekends and holidays. Allow processing time in addition to shipping time. Delivery time is not guaranteed. It is only an approximation.
**Please allow processing time in addition to shipping time.
3) HOW DISCRETE IS YOUR PACKAGING? [Back to top]
Your order will be shipped in a plain box, brown paper protective wraps (shoes), or plain bag. No indication of lingerie, shoes, clubwear, etc. will be noted on the box. The return address will read Sexy Wear Avenue, or SWA depending on the shipment warehouse.
4) HOW MAY I KNOW IF THE SIZING IS CORRECT? [Back to top]
Size charts are provided specifically for each brand. However, each brand’s sizing may be different as with any clothing/shoe manufacturer. Generally speaking, the sizes indicated for each product is true and estimated on average sizing.
5) MAY I RETURN OR EXCHANGE AN ITEM? [Back to top]
Yes. You must contact customer service by e-mail to receive “return authorization number”. Otherwise, your return will not be accepted. All returns are subject to 15% re-stocking fee. Customer is responsible for all shipping charges.
Items in the "CLEARANCE" section or marked on "SALE" are final sale and not eligible for exchange/refund. Items that are out of stock/discontinued after a purchase are not eligible for return or exchange.
IMPORTANT: All costume and shoe orders between October 15th and November 15th are not eligible for refund. An exchange may be made if preferred size is available and if there is enough time for item to be delivered by Halloween.
We do not accept returns on thongs, panties, g-strings, bras, and other intimate clothing due to health reasons. Any items that include a nonreturnable item previously mentioned cannot be returned, or exchanged due to health reasons.
INTERNATIONAL ORDERS ARE NOT ELIGIBLE FOR REFUND OR EXCHANGE.
6) PAYMENT OPTIONS [Back to top]
We accept Visa, MasterCard, American Express, Discover, and PayPal.
7) INFORMATION SECURITY / PRIVACY [Back to top]
SexyWearAvenue.com is secured by Yahoo’s 128-bit secure socket layer (SSL). Your information is encrypted and protected for privacy and confidentiality reasons. You will notice the HTTPS in the URL bar during checkout. Our goal is to provide a worry-free and secure website for you to enjoy your online shopping experience. For more information, please review our Privacy Policy.
2) How long will it take to receive my order?
3) How discrete is your packaging?
4) How may I know if the sizing is correct?
5) May I return or exchange an item?
6) Payment Options
7) Information Security/Privacy
1) WHEN WILL MY ORDER SHIP? [Back to top]
Availability and shipping/processing information is on each product product page. However, most costumes ship within 1-2 business days and some ship in 3-5 business days. Shoes ship in 1-3 business days. Lingerie and clubwear ship within 1-3 business days.
INTERNATIONAL SHIPPING
Orders are shipping from California, United States. We ship to 98 countries, including Canada, United Kingdom, Australia, France, Germany, Spain, Mexico, Portugal, and others. Please allow 3-5 business days to process international orders.
- Canada: USPS Priority Mail: 6-10 business days* - $19.99 Flat Fee
- Canada: USPS Express Mail: 5 business days* - $29.99 + $3 for each additional item
- All other countries: USPS Priority Mail: 6-10 business days* - $24.99 + $3 for each additional item
- All other countries: USPS Express Mail: 5 business days* - $27.99 + $3 for each additional item
*Shipments are not guaranteed to arrive within the specified time-frame. For guaranteed shipments and rush international deliveries (1-3 day shipments), contact customer service. Please allow 3-5 business days processing time for all international orders.
2) HOW LONG WILL IT TAKE TO RECEIVE MY ORDER? [Back to top]
FREE GROUND SHIPPING on U.S. orders over $75. All other U.S. shipping is $8.95 flat fee.
In addition to processing time listed above, please allow shipping time. Shipping time-table is listed below:
| Shipping Method | Arrival Time |
| Priority Mail (USPS) | 1-3 business days* |
| Ground Shipping (UPS) | 1-6 business days* |
| 3 Day Shipping (UPS) | 3 business days** |
| 2 Day Shipping (UPS) | 2 business days** |
| Next Day Shipping (UPS) | Next business day** |
*Shipping time is business days only and does NOT include weekends and holidays. Allow processing time in addition to shipping time. Delivery time is not guaranteed. It is only an approximation.
**Please allow processing time in addition to shipping time.
3) HOW DISCRETE IS YOUR PACKAGING? [Back to top]
Your order will be shipped in a plain box, brown paper protective wraps (shoes), or plain bag. No indication of lingerie, shoes, clubwear, etc. will be noted on the box. The return address will read Sexy Wear Avenue, or SWA depending on the shipment warehouse.
4) HOW MAY I KNOW IF THE SIZING IS CORRECT? [Back to top]
Size charts are provided specifically for each brand. However, each brand’s sizing may be different as with any clothing/shoe manufacturer. Generally speaking, the sizes indicated for each product is true and estimated on average sizing.
5) MAY I RETURN OR EXCHANGE AN ITEM? [Back to top]
Yes. You must contact customer service by e-mail to receive “return authorization number”. Otherwise, your return will not be accepted. All returns are subject to 15% re-stocking fee. Customer is responsible for all shipping charges.
Items in the "CLEARANCE" section or marked on "SALE" are final sale and not eligible for exchange/refund. Items that are out of stock/discontinued after a purchase are not eligible for return or exchange.
IMPORTANT: All costume and shoe orders between October 15th and November 15th are not eligible for refund. An exchange may be made if preferred size is available and if there is enough time for item to be delivered by Halloween.
We do not accept returns on thongs, panties, g-strings, bras, and other intimate clothing due to health reasons. Any items that include a nonreturnable item previously mentioned cannot be returned, or exchanged due to health reasons.
INTERNATIONAL ORDERS ARE NOT ELIGIBLE FOR REFUND OR EXCHANGE.
6) PAYMENT OPTIONS [Back to top]
We accept Visa, MasterCard, American Express, Discover, and PayPal.
7) INFORMATION SECURITY / PRIVACY [Back to top]
SexyWearAvenue.com is secured by Yahoo’s 128-bit secure socket layer (SSL). Your information is encrypted and protected for privacy and confidentiality reasons. You will notice the HTTPS in the URL bar during checkout. Our goal is to provide a worry-free and secure website for you to enjoy your online shopping experience. For more information, please review our Privacy Policy.
