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Customer Service

 

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Shipping & Delivery Questions
  1. When will my order ship?

    2. If multiple items are purchased, you will be notified if items are shipped separately due to different warehouse locations. Discreet, safe shipping to your home or work. No one can tell what's in the package. The return address will say SWA. Shipping may take up to 2 business days based on item availability. Please allow up to 2 business days processing time in addition to shipping time.

  2. When will I receive my order?

    3. If you selected standard shipping, you should receive your order within 3-5 business days. Please allow processing time ("Estimated Ship Date" on each product page) in addition to shipping time for delivery.

  3. How much will it cost to ship my order?

    4. Shipping charges depend on where you live. Just enter your shipping zip code into the calculator in shopping cart after adding an item to see the total shipping charges.

  4. Do you ship to APO/FPO addresses?

    5. Yes, we ship to APO/FPO addresses.

  5. Do you ship internationally?

    6. Yes, we ship to most of the countries worldwide. Please allow 2 working days for order processing for international orders.

  6. Who pays the added fees for international orders?

    7. Customer is responsible for all tariffs, VAT charges, customs fees, brokerage fees, etc. relating to the order.

  7. Which carrier will you use to ship my order?

    8. We generally use USPS, UPS, or FedEx based on your location and best shipping service available.

Existing Orders
  1. How do I check the status of my order?

    2. You may check the status of your order with the order tracking link provided in the order confirmation email. Or, you may email us your order number (begins with "SWA" and we will happily give you an update.

  2. How do I cancel my order?

    3. You must send your cancellation request within 3 hours to cancel your order before it is processed. If order is shipped prior to cancellation notice, please follow the return policy procedure.

Exchanges & Refunds
  1. Can I exchange my order?

    2. Of course! Please request an exchange by email within 15 calendar days from day of delivery. The item must not be used, worn, or altered. Every exchanged item must be in re-sellable condition including all of the packaging materials, images, tags like original. A credit of item value minus shipping costs incurred will be refunded at the time of receipt and inspection of the item regardless of shipping promotions. All SALE and CLEARANCE items are FINAL Sale. Shipping and Handling charges are NON refundable. The following items cannot be exchanged/returned due to hygienic reasons: thongs, panties, bras, hosiery, body stockings, bedroom costumes, lingerie, swimwear, wigs, and jewelry. Items that smell perfume or smoke will also Not be exchanged/returned. Shipping and Handling charges are not refundable and you are responsible for shipping fees on returns/exchanges. SexyWearAvenue will ship your exchanged item for free.
    If you Need your Exchanged items as soon as possible, the fastest way is to reorder what you want online and return your unused / unworn items for a refund.


    Halloween costumes ordered after October 14 and before October 22 are ONLY eligible for exchanges. In the event the exchange is not available, you will be issued a store credit for the amount of the item. Halloween costumes ordered after October 21 are FINAL and NO returns or exchanges will be accepted. Halloween costumes returned to SexyWearAvenue for orders placed after October 21 will be refused and returned to sender. Once your return is received and inspected, we will either exchange it or issue a refund depending on what you have selected. Please allow 3 working days processing time. INTERNATIONAL orders are NOT eligible for return or exchange.

  2. What is the fastest way to exchange my order?

    3. The fastest way to exchange an item is to email us your exchange request. Based on the exchange policy above, we will advise you to place a new order and give instructions on returning the initial order. Please note that all unauthorized returns will be rejected. If you Need your Exchanged items as soon as possible, THE FASTEST WAY is to reorder what you want online and return your unused / unworn items for a refund.

  3. Can I return my order for a refund?

    4. Yes, you may return your order for a refund. Please submit your request by email within 15 calendar days from delivery date. All SALES and CLEARANCE items are Final SALE. The following items CANNOT be exchanged/returned due to hygienic reasons: thongs, panties, bras, hosiery, body stockings, bedroom costumes, lingerie, swimwear, wigs, and jewelry. SHIPPING and HANDLING fees are NON refundable. Email us to receive a return authorization number for your return. All returns, whether for an exchange or refund, must be accompanied by a return authorization number(RMA #). Unauthorized returns will be rejected. To ensure the package arrives back to us safely and that you are credited, please use an insured and track-able method of shipping such as USPS, UPS, FedEx, or Certified mail where you receive a shipping slip that can be used to track the delivery. Please allow 5 working days for your refund after receiving and inspecting your order. Halloween costumes ordered AFTER October 14 and BEFORE October 22 are ONLY eligible for exchanges. In the event the exchange is not available, you will be issued a store credit for the amount of the item. Halloween costumes ordered AFTER October 21 are FINAL and NO returns or exchanges will be accepted. International orders are NOT eligible for return or exchange.


    International orders are not eligible for return or exchange.

    The following items cannot be returned due to hygienic reasons:
    thongs, panties, bras, bedroom costumes, hosiery, body stockings, lingerie, swimwear, wigs and jewelry. SHIPPING and HANDLING charges are NON refundable.

  4. What items are not returnable?

    5. All SALES and CLEARANCE items are FINAL SALE and are NOT eligible for return or exchange. You CAN NOT RETURN/EXCHANGE SALE/CLEARANCE ITEMS due to dislike or quality. The following items cannot be exchanged/returned due to hygienic reasons: thongs, panties, bras, hosiery, body stockings, bedroom costumes,lingerie, swimwear, wigs, and jewelry..

Ordering From Us
  1. What payment methods do you accept?

    2. We happily accept Visa, MasterCard, Discover, American Express, PayPal.

  2. Is my credit card safe?

    3. Yes. All credit card transactions are encrypted to industry standards by our payment processor.

  3. Do you charge sales tax?

    4. Only orders shipping to California are subject to sales tax.

Privacy & Security
  1. Is my information secure with your company?

    2. Yes, your information is secure with our company. We DO NOT sell or transfer your information to any third party.

Contact Us
  1. Was your question not answered? and we will reply promptly within same business day during normal business hours of Monday - Friday, 9:30am - 5pm PST.