1) When will my order ship?
2) How long will it take to receive my order?
3) How discrete is your packaging?
4) How may I know if the sizing is correct?
5) May I return or exchange an item?
6) Payment Options
7) International Orders
8) Information Security / Privacy

1) WHEN WILL MY ORDER SHIP? [Back to top]
Costumes ship within 24 hours. All other orders ship within 24-48 hours. If your order consists of more than one item, your order will ship within 48 hours. You may receive separate packages depending on the products due to different warehouse locations. However, you will ONLY be charged once for shipping.

2) HOW LONG WILL IT TAKE TO RECEIVE MY ORDER? [Back to top]
All orders are subject to availability. Different products ship from different warehouses.
Costumes - ships within 24 hours.
Shoes - ground shipping option ships within 2-3 business days.
- next day, 2nd day, 3rd day options ship within 24 hours.
All other items ship within 48 hours.

*Days are business days only, excluding weekends and holidays.
*Delivery time is not guaranteed. It is only an approximation.
*Please allow “Processing Time” in addition to shipping time as mentioned above.

Domestic Shipping:
Orders over $75 - FREE SHIPPING
Costumes only: USPS Priority Mail: 2-3 business days* - $8.95 flat fee
All other orders: UPS, FedEx, USPS - 3-7 business days* - $8.95 flat fee

3) HOW DISCRETE IS YOUR PACKAGING? [Back to top]
Your order will be shipped in plain boxes, or brown paper protective wraps. No indication of lingerie, shoes, clubwear, etc. will be noted on the box. The return address will read Sexy Wear Avenue, or SWA depending on the shipment warehouse.

4) HOW MAY I KNOW IF THE SIZING IS CORRECT? [Back to top]
Size charts are provided specifically for each brand. We do not believe in generic size charts. However, each brand’s sizing may be different as with any clothing/shoe manufacturer. Generally speaking, the sizes indicated for each product is true and estimated on average sizing.

5) MAY I RETURN OR EXCHANGE AN ITEM? [Back to top]
Yes. You must contact customer service by e-mail to receive “return authorization number”. Otherwise, your return will not be accepted. All returns are subject to 15% re-stocking fee. Customer is responsible for all shipping charges.

Items in the "CLEARANCE" section or marked on "SALE" are final sale and not eligible for exchange/refund. Items that are out of stock/discontinued in our stock cannot be returned or exchanged.

All costume and shoe orders between October 15th and November 15th are not eligible for refund.
An exchange may be made if preferred size is available.

Sexy Wear Avenue does not accept returns on thongs, panties, g-strings, bras, and other intimate clothing. Any items that includes an unreturnable item previously mentioned cannot be returned, or exchanged due to health regulations.

6) PAYMENT OPTIONS [Back to top]
We accept Visa, MasterCard, American Express, Discover, and PayPal.

7) INTERNATIONAL ORDERS [Back to top]
- Most costumes ship within 24 hours.
- Shoes, Lingerie, and Clubwear ship within 3-5 business days.
- If order consists of mixed products, order will ship within 3-7 business day.

INTERNATIONAL ORDER REFUND/EXCHANGE
- International orders, including Canada, are not eligible for exchange or refund.

INTERNATIONAL SHIPPING
- Canada: Priority Mail - 6-10 business days* - $19.99 Flat Fee
- Canada: Express Mail - 5 business days* - $29.99 + $3 for each additional item
- All other countries: Priority Mail - 6-10 business days* - $24.99 + $3 for each additional item
- All other countries: Express Mail - 5 business days* - $27.99 + $3 for each additional item

*Shipments are not guaranteed to arrive within the specified time-frame. For guaranteed shipments and rush international deliveries (1-3 days shipments), contact customer service. Please allow processing time as mentioned above in addition to shipping time.

8) INFORMATION SECURITY / PRIVACY [Back to top]
SexyWearAvenue.com is secured by McAfee and Yahoo’s secure socket layer (SSL). Your information is encrypted and protected for privacy and confidentiality reasons. You will notice the HTTPS in the URL bar during check.

SexyWearAvenue.com is scanned daily by McAfee to avoid invulnerability and leaks. Our goal is to provide a worry-free and secure website for you to enjoy your online shopping experience. For more information, please review our Privacy Policy.