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Contact Us

 

CUSTOMER SERVICE
Customer service is our number one priority. We have listed the most frequently asked questions in our Customer Service page.
If your question is still not answered, we'd love to hear from you. Please email us at or use the form below.

At this time, we do not have phone support. However, all emails are answered within the same business day, if not within the same hour.

BUSINESS HOURS
Monday - Friday: 9am - 11pm PST
Saturday - Sunday: 9am - 6pm PST

HOLIDAY SCHEDULE
We observe the following holidays at which time our office will be closed:

January 2nd (New Year's Day Observed)
April 6-8th (Easter Weekend)
May 28th (Memorial Day)
July 4th (Independence Day)
November 22nd (Thanksgiving Day - open half day)
December 25th (Christmas Day)
December 31st (New Year's Eve)

RETURN REQUESTS
If you'd like to request a return, please review the return policy. A return authorization number must be assigned for all returns.

SHIPPING QUESTIONS
We are located in California, United States. We ship to all 50 states and over 20 international countries. For rates, please add the item of your choice to the shopping bag, enter your zip code, select the proper shipping method and our system will give you accurate shipping rates based on UPS. Please note your order may ship with UPS or USPS depending even though UPS rates are displayed to give you the most competitive, accurate, and cost-effective rates.

INTERNATIONAL ORDERS
Yes, we ship internationally to over 20 countries, including Canada, Australia, France, Germany, England, Spain, Norway, Ireland, and more. For rates, please add the item of your choice to the shopping bag, select your country from the list, select the proper shipping method and our system will give you accurate shipping rates based on USPS (United States Postal Service).


We look forward to hearing from you and addressing all your needs.

EMAIL CUSTOMER SERVICE:

Name*
 E-mail Address*
Subject*
 Order# (begins with "SWA-xxxx")
Message*